Created with Sketch. Created with Sketch.

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

Store Terms

Delivery Information 

When we receive your order, our aim is to dispatch according to stock availability on Monday to Friday.

Deliveries are sent from our office in Hamilton and are usually sent via Courier, Delivery is overnight and is dependent on Some isolated regions or rural addresses may require additional delivery time.
In the event that an item is out of stock, you will be notified of the expected additional delay. 


If your item is damaged upon arrival please notify us immediately or 0508 724473
If your item fails to arrive within 4 working days of delivery date please notify us immediately on or 0508 724473


If you wish to come and see us to pick up your order the address is:
Waikato Sound & Lighting
11 Kaimiro St Pukete Hamilton


If there is a Problem with your item please feel free to contact us to arrange Repair or Replacement, Email or Call 07 8341197 

If you Require a different Product Exchange only possible if goods returned within 7 days, a 20% restocking fee may be charged to cover admin costs
Refunds only available on faulty goods if returned within 28 days.
Software or items containing software that have been opened are not covered under this return policy. 
For health reasons we cannot accept returns on headphones or microphones for any reason if the packaging is opened.


Most items sold by The AV Store are covered by a manufacturer's warranty Please see the manufacturer's websites for details.

If an item has a manufacturer's warranty, and/or the warranty period has expired, we will do service and repairs in-house or will pass your item to the manufacturer or their authorised service centres.

We make every effort to provide the repair of out-of-warranty items.

If your product is faulty, damaged or not working, and is covered under warranty, you will need to contact us with your order Number below